L’Occitane have produced a range of skincare products for over 30 years that are formulated to care and soothe both body and mind, Drawing inspiration traditional Provencal techniques to create natural beauty products including naturally fragrant soaps, body care products and bath and showers gels.
L’Occitane is clearly a top end beauty brand as this is reflected in the layout and quality of the web store. Immediately users are presented with high quality images of the high end product selection. Hovering over the menu links drops the feature banner to reveal a sub menu of product types, a lovely touch. loccitane.com is a multinational site with country selection capability from the top menu. Also on the menu is a postcode or area code driven boutique selector and an about link.
Immediately on arrival customers can get involved in chat via the ‘need advice’ popup box. Other contact methods can be found on the customer service list of links located on the footer menu. The product ordering page is a simple layout offering a detailed description if required. One nice touch is the auto replenishment option at a frequency of your choice with free delivery.
Promotional codes can be added at the checkout before registration. Another nice touch is the reminder of the valid voucher code available before you buy, they don’t hide anything. Delivery is available free of charge with a minimum order spend. I do like the icons showing the order options that includes any free samples, customer service link and payment methods. Payment can be made by card or PayPal.
For the socialites L‘Occitane hosts a selection of social media pages where you can pick up beauty tips and even discounts and promotions which are often found there first before anywhere else.